If in the business rewards/currency expiration is set up then accumulated points/banked reward will reset to 0 as per the expiry days or date is set in the business 'Earning' settings.
Punchh will check once per day to update each guest's progress towards their reset date. Fro this rolling expiry schedule is set up and it allows you to choose the time of day that Punchh will check for expiry. (We recommend 12:00 AM).
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)