For a redeemable if the discount rule where $ or % off is selected, make sure to check the amount cap is filled appropriately while defining the Qualification Criteria..
In Qualification Criteria, if "Amount Cap" field is left empty, a discount of 100% will be provided instead of desired "$" discount.
For eg: If promo code was created to give discount for $5, have to make sure to set the same amount under the "Amount Cap" field. Else it will results into 100% discount.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)