In order for coupon codes or promo codes to be able to process in Toast V3, Toast has a separate Promo API the have to enable at the POS.
- Once enabled this API adds a promotions button under the Discount screen on the tablet and has a completely separate workflow from the normal loyalty API.
- This new button must be used for all coupons and promo code processing. If this button is not present you cannot utilize this reward type at the POS
- For more information on the Promo, workflow refers to this article Toast v3 POS Promotions workflow
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)