In order to force redeem only the bank reward from the guest's account, please follow the below steps:
- Scroll down to the guest's account (Platform > Guests > Guests > search for the guest and open the guest timeline)
- Select the Force Redemption tab:
- Select the highlighted fields
- Comment section is mandatory
- Enter the amount which you wish to Force Redeem in the requested punches
Click on Create Redemption once the above details are filled.
Please note do not select any reward if you just wish to Force redeem the Bank reward.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)