The Email engagement stats for the campaigns are fetched directly from Sendgrid and are displayed as it is in the Campaign summary page in the Platform.
Email engagement stats include numbers and percentage of the below attributes:
- Unique clicks
- Spam Reports
Note: No additional calculations are performed before displaying them on the Campaign Summary Page.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)