No Checkin in X Duration includes guests who haven’t made a check-in in the selected time duration but could have made a redemption. For example, the segment below checks for guests who haven't made a check-in in the past 30 days.
NOTE: No Checkin in X Duration, pulls users based on check-ins (regardless of redemptions) ONLY IF they had a check-in before the specified X duration. If they never had any check-in activity before, they would not fall into this segment.
For example, "No check-in in 30 days to today" will look for a user where no check-in was performed in last 30 days, keeping in mind that he will be included only if there is a check-in before 30 days.
If you use LIFETIME as your X duration, then this will include all the guests who have never made a check-in before (regardless of redemptions).
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)