Custom List Segments allow you to upload a CSV containing the email addresses or guest IDs of registered guests.
When uploading a CSV file containing guests' email addresses:
- The CSV file must be formatted with "Email" as the header text and each email address in its own cell in the same column, as seen below.
- Any configuration outside of what is seen below will result in a mal-formatted file and will not work
- Confirm that no non-email address entries are present in the CSV file. These can cause issues when importing the segment.
- Any rows/entries containing non-email addresses should be removed from the CSV file, then attempt the import again.
When uploading a CSV file containing guest Ids:
- The CSV file must be formatted with "Guest Id" as the header text and each guest Id in its own cell in the same column, as seen below.
- Any configuration outside of what is seen below will result in a mal-formatted file and will not work
- Confirm that no non-guest Id entries are present in the CSV file. These can cause issues when importing the segment.
- Any rows/entries containing non-guest Id entries should be removed from the CSV file, then attempt the import again.
- Once the segment is created, the box will display the email ids, even for the guests who were added using guest ids.
When uploading a CSV to a Custom Segment keep the following in mind:
Simply click "Browse" to find your file, and then click "Save and View" from the Segment.
You will receive an email once the upload is 100% complete or if there are any errors.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)