Custom List Segments allow you to upload a CSV containing the email addresses or guest IDs of registered guests.
When uploading a CSV file containing guests' email addresses:
- The CSV file must be formatted with "Email" as the header text and each email address in its own cell in the same column, as seen below.
- Any configuration outside of what is seen below will result in a mal-formatted file and will not work
- Confirm that no non-email address entries are present in the CSV file. These can cause issues when importing the segment.
- Any rows/entries containing non-email addresses should be removed from the CSV file, then attempt the import again.
When uploading a CSV file containing guest Ids:
- The CSV file must be formatted with "Guest Id" as the header text and each guest Id in its own cell in the same column, as seen below.
- Any configuration outside of what is seen below will result in a mal-formatted file and will not work
- Confirm that no non-guest Id entries are present in the CSV file. These can cause issues when importing the segment.
- Any rows/entries containing non-guest Id entries should be removed from the CSV file, then attempt the import again.
- Once the segment is created, the box will display the email ids, even for the guests who were added using guest ids.
When uploading a CSV to a Custom Segment keep the following in mind:
Simply click "Browse" to find your file, and then click "Save and View" from the Segment.
You will receive an email once the upload is 100% complete or if there are any errors.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)