If the store number for a location is changed in Aloha, we have would have to update the new store number at 2 different places:
- Punchh Dashboard.
- POS database that configurator uses while installing Punchh.
Updating this in the database can take up to 7 days. If this store number is not updated in our database.
- You will not be able to run the Punchhconf.exe at the site.
- Our system looks for a matching store ID for configuration downloads and updates.
- As the store numbers do not match this can cause issues running other Punchh Services.
Please, provide the information detailing the ID changes to Punchh Support in a new ticket, so we can submit the changes to our POS Dev team and they can update the new IDs In our POS database.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)