If countdown expiry is set for the Base redeemable and Normal redeemable then there can be three different possible cases that can happen:
- If the countdown expiry is set up for both Normal redeemable and for Base Redeemable, then whichever is higher is applied everywhere
- If the countdown expiry is set up in either Normal redeemable or Base redeemable, then that countdown expiry will be applicable everywhere.
- If neither the normal redeemable nor the Base redeemable has countdown expiry, then a system default of 4 hours is applicable everywhere.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)