For points unlock redeemable program type with tiered rewards, the {{{current_points_balance}}} calculated by the below formula,
{{{current_points_balance}}} = Remainder of [(total_credits + initial_credit) / (redemption_mark)]
where,
total_credit = totals points earned by the guest - Expired points
initial_credit = Initial points
redemption_mark = Maximum points that can be redeemed
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)