If an admin is able to see the Campaign tab but unable to access certain campaigns such as Campaign Sets or Mass Notification campaigns with the error "Insufficient Privileges to access this resource", please check the permissions on the assigned Role.
If Campaign Management is enabled, that means that the admin now has restricted campaign access. This restricted access can be given full access when used with Mass Campaign Management.
Combinations:
1. Admin does not have access to any campaigns and the Campaign tab is missing
- Campaign Management = disabled
- Mass Campaign Management = disabled
2. Admin has access to the Campaign tab but will get the "Insufficient Privileges to access this resource" error when trying to access Mass Notification campaigns, Mass Offer campaigns, or Campaign sets.
- Campaign Management = enabled
- Mass Campaign Management = disabled
3. Admin has full access to the Campaign tab. This includes access to Campaign Sets, Announcements, and Pending Approval campaigns.
- Campaign Management = enabled
- Mass Campaign Management = enabled
4. Admin has full access to all campaigns except Campaign Sets, Announcements, and Pending Approval.
- Campaign Management = disabled
- Mass Campaign Management = enabled
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)