There may be times where you want to run a Post Check-in campaign only targeting certain guests in a segment. For Post Check-in campaigns that use a Guest Profile Based segment, intermittent gifting behavior can sometimes occur, if no execution delay is configured.
When using a Guest Profile Based segment for a signup campaign, it is recommended to use an execution delay of at least 5 minutes:
When a guest checks in, it can take some time for the guest information or check data to be processed in Punchh and for them to be captured by the Guest Profile Based segment, especially a campaign containing a complex segment. By setting an execution delay on the campaign, you reduce the risk of some guests not being sent the offer.
Note: Adding an execution delay of at least 5 minutes is recommended for all Post Check-in campaigns regardless of setup to allow for guest and/or check data to be processed in Punchh.