The Campaign Analytics dashboard offers a high-level view of campaign performance across your organization. If you wish to obtain this data, you can use the Download function of the dashboard located in the bottom right-hand corner.
First, you'll want to press the Details tab to have that view active:
When you're in the Details tab, ensure that you click your cursor in the table itself, pressing the scroll bar or any part of the data in the table itself will set this to be active for downloading.
Then scroll down to the bottom and press the Download button:
When Download is pressed, a list of options will appear for supported formats for exporting the data:
If you'd like your export in CSV format, the Crosstab format should be chosen.
Once this is pressed, the file will either automatically download to your browser designated Downloads folder or you will be prompted to save the file.
Sometimes you may see that only a brief summary of information is present in the CSV, for example:
Usually, this occurs when the Download button is pressed while the Details tab is not in focus. Ensure that you click in the Details information table before pressing download, then see if the resulting CSV displays the expected results.
If you do run into further issues, please submit a ticket to Punchh support.
For more information on Campaign Analytics, please refer to the product documentation here:
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