Loyalty Accounts require creating passwords and in some cases accepting terms and conditions etc. Punchh cannot add guest's loyalty accounts due to the associated security risks and liability of requiring this additional information to create these accounts.
- To ensure security and due to the General Data Protection Regulation (GDPR), Punchh does not delete or add guests' accounts in any situation outside of mass deletion requests from signup attacks.
- eClub accounts do not require a password as they are for marketing emails only and cannot earn rewards. If your brand has eClub enabled you can add eClub guests accounts with a CSV list of emails. Click (here) for instructions on how to process an eClub upload.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)