Staged or Live rewards have been selected by the guest for redemption. When a redemption code is activated in the app, the redeemable becomes "staged" or "activated" and is ready to be used at the POS.
- The "staged" redemption code will be active for a certain time period before the redemption code expires. This is called the Countdown Expiry.
- "Staged" redeemables will be indicated with a yellow bar on the left-hand. "Unstaged" redeemables will be indicated with a blue bar on the left-hand.
Note: If the reward or the business specifies an expiry time, that time has begun but not ended yet. Admins *may* force redeem these rewards.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)