Phase 1 Integration ONLY supports:
Points convert to Banked Rewards
ITWERCS Special functionality:
ID Prefix
This function may be used with ITWERCS is used in conjunction with another POS system for a brand. The PREFIX option allows POS Item ID’s to avoid collisions the the menu ID’s from the other POS ID’s in use by the brandSend Category Name as ID
Normal behavior for ITWERCS is to pass the numeric ID’s of the ITWERCS Category to Punchh in the major/family groups check details. This feature allows the Text Values of the Categories to be send in place of the numeric ID values to assist in alignment when ITWERCS is used in conjunction with another POS type in a Brand’s enterprise
Setup Default Punchh Discount
This is the discount that all Punchh discounts an reward redemptions will fall under
In ITWERCS ENTERPRISE, navigate to
POINT OF SALE | Pricing Management | Discount Management
Details for setting up a discount can be found here: https://itwercs.zendesk.com/hc/en-us/articles/115010389687-Creating-A-Discount-
Requirements and best practices for setting up the Punchh Default Discount are:
o Must be a Transaction Discount
o Set to Prompt Amount
o Uncheck Visible (optional, but recommended)
o Set a start date and apply on every day of the week.
o Do not set any minimums or maximums (default)
o Apply to all Modifiers
Activate Punchh within the ITWERCS POS System
Log into ITWERCS ENTERPRISE
Navigate to GUEST | Partner Systems | Punchh Tab
Business Key: Punchh Portal/Cockpit/POS Integration/Business Key
Location Key, POS URL and DATA Sink URL are provided by Punchh
ID Prefix (optional) is a prefix appended to the front of Menu Item ID’s when mapping ITWERCS Menu Items to Punchh Menu Items. For example: If this is set to “IW” and the menu item id is “123” in ITWERCS, the id would be set as “IW123” in the Punchh Portal. This feature is to prevent duplicate menu item ids when there are other POS Systems involved
Name Display is how the guest name will be displayed on the ITWERCS POS
Default Discount is the ITWERCS Discount that all the Punchh rewards and redemptions will fall under. See discount setup for details
Send Category Name as ID (optional): Use this feature if there are other POS Systems involved and there is a possibility that the ID’s will overlap. ITWERCS POS will send Punchh the name of the category instead of the Id
After form is Saved, send a Master Download to the site and Refresh the data on all the workstations
Mapping Menu Items
When setting up Line Item Selector in the Punchh Admin Portal, the menu item ids for ITWERCS can be found in ITWERCS ENTERPRISE | POINT OF SALE | Menu Management | Menu Item Management
If the ID Prefix is used, be sure to add the prefix to the front of the menu item id.