In order to identify whether or not email templates are published or in draft state, navigate to Settings>Email Templates>Specific Template
If the banner in the upper right-hand corner of the template icon in the list is Green and has a checkmark, the template is published.
If it is Blue with an "X", it is in draft state
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)