Two places to look up a user.
On the other options screen, a guest can be looked up and added to a check by pressing the “Loyalty Acct” button. Search by phone # or email address. Here the user can be added to the check. This is not the place to add rewards or redemption.
Location 2 (Primary place to view account info)
To look up a user, add them to a check and view and/or apply their redemptions and rewards, process to the discount screen. The discount screen is accessible from multiple location on the POS. The Loyalty options will be listed at the top of the discount options. Look ups can be done here by entering or scanning a promo code or guest qr code or by email or phone number.
Void a transaction
To void a redemption, simply void it as you would a menu item or a payment
In any Check Display, highlight the item