Sometimes a "BAD_STORE - Invalid Store-ID" error will occur when attempting to use loyalty at an NCR Silver POS terminal:
If you're getting this error while trying to use loyalty at the NCR Silver POS, it typically indicates there is a mismatch between the Store ID NCR has entered for the location and the Store ID found in the Punchh Platform or the Store ID hasn't been added.
You'll want to reach out to NCR to confirm the Store ID provided is accurate, then ensure it matches up exactly with what is entered in Punchh (Settings > Location > select location > POS tab)
Double-check that the value entered in the Punchh platform does not contain any spaces/other characters in this field.
Any characters other than the numbers, such as a space before or after, can lead to an error when NCR attempts to validate the location.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)