Punchh collects and stores data from every transaction reported to us by your stores' POS (if it has that functionality) plus online orders; this includes both loyalty and non-loyalty transactions. Whenever a loyalty transaction is performed, Punchh checks whatever data included in the transaction against prior non-loyalty transactions to see if any of the information matches. This identifying information includes:
- Email address and matching coupon code.
- The guest's full name as it appears on the transaction.
- Credit card numbers (unmasked last 4 and first 6 digits of CC#).
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)