There are 3 types of PN status that we can see on the guest timeline.
Sent On - The PN was successfully delivered to the guest's device on the date and time listed.
Pending - Action needs to be taken before the PN can be delivered. Indicates that the Push Services certificate is expired for iOS.
Not Notifiable - PN is not delivered as guest is not subscribed to Marketing PN. It is also possible that the brand is not using Punchh to deliver PN.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)