Enabling Click Tracking causes all the links and URLs in your emails to be overwritten and pointed to either SendGrid’s servers or the domain you branded your link with so that any time a guest clicks a link, SendGrid can track those clicks. This is not the case in Rich Messages or in the Email Preview as there is no click tracking with these.
To resolve, you can do one of the following:
- To retain the same email template that was generated along with the configured button, you'll need to work with Support to set up Link Branding. More information on this can be found at https://sendgrid.com/docs/ui/account-and-settings/how-to-set-up-link-branding/
- Remove the button and add the link as plain text for guests to click on
- Turn off Click Tracking for the individual link by including the
clicktracking=offattribute inside the anchor of an HTML link before the
href. For example,
<a clicktracking=off href="http://example.com">link text</a>would not be tracked.
- This can be done only for the HTML source and not for the email editor.
Note: The link provided at the top in Click Tracking is directly from SendGrid.