For any issues related to changing the configuration of menu items in the point of sale, this includes Item Name, IDs, etc. You will need to reach out to your point of sale provider directly to assist with these changes as this is considered menu design.
Punchh does not provide direct POS support, only support for the Punchh integration at the POS.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)