If a guest is able to redeem currency to use on the order but we do not receive a receipt for that order, they will not be able to earn as earning comes from a receipt.
Below is how it looks like for a guest that was unable to earn even though they were able to redeem because there was no receipt sent to earn on:
Below is how it looks like for a guest that was able to earn when they redeemed as the associated receipt was received to earn on:
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)