If a guest is able to redeem currency to use on the order but we do not receive a receipt for that order, they will not be able to earn as earning comes from a receipt.
Below is how it looks like for a guest that was unable to earn even though they were able to redeem because there was no receipt sent to earn on:
Below is how it looks like for a guest that was able to earn when they redeemed as the associated receipt was received to earn on:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)