When a business uses program type "Points unlock redeemable", in such business points are set as loyalty goal completion after which on certain points set redeemables are Unlocked/Activated under the guest profile.
Please note this activity will not trigger Reward Notification template. The notification template which will be trigger or can be activated for this purpose to notify the guest will be "Redeemable Unlocked". To scroll down to check whether this notification template is enable for the business or not, please scroll down to "Punchh Platform > Settings > Notification templates > Search for Redeemable Unlocked". Please find below to know whether the notification template is activate for the business to be triggered or not:
- Template is disabled:
- Template is enabled:
Toggle will be turned on this case and green in color.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)