In order for Business Owners to be able to make changes to the role itself, the Roles and Permissions Management permission must be enabled for the role.
If disabled, the role above would be displayed in red
If you're unable to make changes as a Business Owner, this permission is likely disabled for the role. If you believe this is in error, please reach out to your Punchh Customer Success Manager.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)