Guests who have already created a loyalty account may want to also sign up using Facebook for loyalty because they'll receive additional points/rewards, this varies from organization to organization.
If the guest wants to keep their existing account and connect it to Facebook to get the offer, this can only be done if the email address associated with the Facebook account is the same email address that was used to create the loyalty account in Punchh.
If the email addresses match, the guest will need to log out of their loyalty account in the app in order to see the "Connect with Facebook" button. Once they log in using "Connect to Facebook", the account will be linked and they should receive the Facebook signup offer:
- To login into the app, the guest must be signed into the Facebook app
- In the loyalty app select "Connect with Facebook"
- The guest will automatically be signed into the loyalty app
- If the sign-in fails, the guest may not be signed into the Facebook app
Please note: After this is done, guests may not remember they've linked the account to Facebook and are attempting to sign in using their email address, which will not work. They need to log in with Facebook once the account is linked.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)