If a guest is complaining about not receiving password reset emails this is most likely due to one of the following issues.
- The guest is enrolled in eClub only not loyalty.
- The guest is enrolled via Facebook SSO in the app or through the iFrame online.
- The Notification Template is turned off or not set up properly in the Punchh Platform.
- If the user that's having the issue enrolled in eClub only, then there was no password created. Resulting in no password reset email is sent since there'd be nothing to reset.
- you will not receive a password reset email if you signed up with Facebook in the app or using iFrame and you click on "forgot password", as Punchh is using your Facebook credentials in order to sign you in.
- If the Notification Template is the issue the details can be found (Here).
Note: If you are still having issues after confirming these 3 issues are not causing the problem, please submit a ticket to support.punchh.com
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)