Segments can be created from filtering guests based on Receipt Tags which are applied by using the "Contains Receipt Tag(s)" segment type:
Receipt tags use the Sum of Quantities processing function to generate the tag amount. This tag amount can be used in the configuration of receipt tag segments if the Sum Quantities summation operator is chosen.
The value used by the operator comparison is generated by the Qualification Criteria associated with the receipt tag.
Go to Guests > Receipt Tags and select the desired receipt tag, then click "Edit Qualification Criteria":
If there are no Line Item Filters applied, the Sum of Quantities processing function will return the sum of the number of menu items found on the receipt:
This can result in unexpected values when using sum quantities to count the number of receipts tagged by a guest.
If you'd like to use the receipt tag segment to filter based on the number of receipts per guest which qualified, you'll need to use a Line Item Filter so that the generated value of the processing function is one.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)