Why are guests needing to checkin multiple times to get notifications or gifts from an active Post Checkin Campaign?

If an active Post Checkin Campaign is requiring multiple checkins to fire this is usually because an active (retroactive) segment is attached.

1. If you attach an active segment to a Post Checkin Campaign the guest will need to fall into the segment-first to be eligible for the campaign.
2. Once eligible for the campaign the system will start looking for their next checkin to fire off the campaign for the guest.

• If you intend for a Post Checkin Campaign to fire off for guests after their first qualifying check-in, you should attach a Menu Item Qualification to the campaign.
• When you attach a checkin Qualification Criteria to a Post Checkin Campaign, the campaign will only be looking for checks that pass the Qualification Criteria to send the campaign out to the Guests

Note: If you still wish for only the guests that fall into a specific segment to be eligible for the campaign you must use a complete segment when you first set this up, retroactive segments will not work.

If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)