The ''No Checkin In X Duration' specifically targets guests who have not performed a check-in during the specified Time Duration but have redeemed or attempted to redeem a reward.
If you'd like to capture guests who have never performed a check-in or redeemed a reward, review the article below.
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This additional disclaimer will be removed upon a formal review of this article. The standard Punchh Inc. KB Disclaimer still applies and can be found at https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer