The Failure Trend report for a Location gives an overview of checkin successes and failures for that location.
To see the Failure Trend report for a location, go to Settings > Locations and select the desired location. Once there, press the Location Operations menu at the top right and select Failures at the bottom of the list:
This will bring up the Failure Trend report and provide insight into how many checkin successes, failures, and re-tries occurred over a given time period for the location.
Users with no Success: Guests who attempted a checkin but only received an error.
Users with Success and Failure: Guests who experienced an error attempting a checkin but were able to successfully checkin afterwards.
Flawless Users: Guests who were able to checkin without issue on the first attempt.
The chart below shows a day-by-day breakdown of the data displayed in the graph and is useful for determining whether a trend started occurring on a particular day. e
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)