If you'd like to check the status of a guest's reward to see when it is expiring, you can use the Rewards tab of the Guest Timeline to see a detailed history of rewards available to a guest and their expiration.
This section will show a guest's currently available rewards (Live/Unredeemed), which rewards have been used (Honored), and rewards that expired before being used (Expired/Perished).
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)