If you gifted a redeemable, points, or currency to a guest and the rewards are not populating on the guest's timeline, this could be a syncing issue and the account may need a refresh. Refreshing a guest's account refers to syncing all the data of the guest's timeline.
Note: Only Punchh admin can perform an account refresh.
If you need a refresh on a guest account please submit a ticket at support.punchh.com.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)