Locations can use different methods to validate check-ins depending on the POS and integration. If your integration supports the Receipt Image validation type, this will allow guests to submit an image of a receipt to validate their check-in at a location.
To check which Validation Type a specific location is using for check-ins, find the location in the Punchh Platform under Settings > Locations. Once the location is chosen, click the POS tab at the top to see the Validation Type:
If a location is using a different Validation Type, such as Barcode or QR Code, it will not display on the list of locations for submitting receipt images.
Guests at those locations should be able to select the alternative receipt scanning option to scan or enter their QR Code or Barcode.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)