In such cases, please make sure to check the comp ID setup with the POS and Online order provider.
For example, If POS supplies Comp ID #X to online provider to use on ALL reward discounts. However, the Comp ID #X is already configured in Aloha as a 20% off deduction. when any Loyalty rewards are used on online order, The POS only reduces the check by 20%.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)