If guest's are reporting an issue with marketing emails not being received while they are still receiving transactional emails (see above), check the following:
First, verify the guest is listed as subscribed in the Punchh Platform.
Next, if able to access, verify the guest is subscribed in SendGrid.
Lastly, have the guest add the marketing email address to the trusted sender list in their email client. This will bypass any aggressive spam filters and allow the messages to be received. See What are Transactional and Marketing email accounts and where can I find them? for more information on the email accounts.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)