This error occurs when a guest tries to scan a receipt that was voided at the Point of Sale:
It appears on a guest's timeline as seen below. If the barcode is looked up in Punchh using barcode search or lookup, the receipt banner will show as red. This is the tell tale sign that the receipt was voided at the point of sale.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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