NOTE: Surveys are an added module in Punchh. To learn more, please contact your customer success manager.
Skip logic allows you to create response trees that are triggered when a guest gives a chosen response. For example, if a guest rates their experience as "Wonderful", your survey may complete with a thank you message, but if their response is "Terrible", you may want to ask them what happened or what you can do better to make sure they have a great experience next time.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)