A guest may receive the error below:
There is a back-end setting "Prevent guests from redeeming multiple times in one visit" that will work pretty straight forward but can sometimes cause confusion with redeemables with a countdown. When a redeemable enters the countdown, it enters the "Staged" status. Redemptions in the "Staged" status count towards a "redemption" whether or not it's actually used. This is why after the countdown, other redeemable are unable to be used and is expected functionality.
This countdown and "Staged" status reset 12 hours after the reward countdown expires or the reward is used.
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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