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How do I check if my NCR Silver location is able to communicate with Punchh?

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Mike Cronin
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NCR Silver Site Network Readiness Validation

For NCR Silver to work, each location terminal must be able to communicate to https://silver-api.punchh.com

To validate that your location is accessible:

  1. Open a web browser from each POS tablet
  2. Navigate to the following website:
    https://silver-api.punchh.com/ping
  3. A white page with OK should appear

If this doesn't happen, please refer to the NCR Silver Essentials/Pro Firewall Setup guide.

 

If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)