If you're seeing the correct amount discounted from an online order but the Aloha POS is showing a different amount, this is likely due to the menu items not being configured correctly on the POS.
Make sure your menu items are present in the “All Items” group under the “Categories” tab on your Aloha POS.
If you have confirmed the menu items are present and the receipts are still displaying an incorrect redemption amount, please reach out to Punchh Support by submitting a ticket below this article with screenshots to assist our troubleshooting.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)