The Bounces statistic can be viewed in the Channel Analytics section while viewing a campaign:
This statistic is directly pulled from SendGrid, the email delivery platform used to send marketing and transactional emails. Bounces are one specific category of delivery failure as defined by SendGrid.
SendGrid has additional types of delivery failure events which will contribute to a lower delivery rate.
These delivery failure events are NOT reflected in the Bounces statistic displayed on Email Engagement Stats:
If you are using a Punchh managed SendGrid account, please reach out to Punchh Support for assistance if you have questions around email deliverability.
If you are NOT using a Punchh managed SendGrid account, you will need to reach out to SendGrid directly for assistance.
If you are not sure whether Punchh is managing your SendGrid account, contact your Customer Success Manager for more information.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)