If a guest reports that they have a reward missing in their app:
- Double check to make sure the guest doesn't have more than one account
- If they do have more than one account, the reward is likely in the other account. This can be checked on their timeline under the REWARDS tab
- Best practice is to deactivate one of the accounts or confer with your CSM for best practices around limiting accounts per device, etc. to avoid over gifting
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)