If a guest reports that they have a reward missing in their app:
- Double check to make sure the guest doesn't have more than one account
- If they do have more than one account, the reward is likely in the other account. This can be checked on their timeline under the REWARDS tab
- Best practice is to deactivate one of the accounts or confer with your CSM for best practices around limiting accounts per device, etc. to avoid over gifting
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