If a guest reports that they have a reward missing in their app:
- Verify that the guest doesn't have more than one account
- If they do have more than one account, the reward is likely in the other account. This can be checked on their timeline under the REWARDS tab
- The best practice is to deactivate one of the accounts or confer with your CSM for best practices around limiting accounts per device, etc. to avoid over gifting
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)