Generally, this happens when the app downloads data from the appfigures account is not getting synced to our Punchh Dashboard. Please confirm if the appfigures service account has the Finance role access at the time of Business getting live. If the access is not provided, the app downloads data will not be synced on the Punchh Dashboard.
Please create a ticket with support or contact us at support@punchh.com so that our team can further assist you.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)