Generally, this happens when the app downloads data from the appfigures account is not getting synced to our Punchh Dashboard. Please confirm if the appfigures service account has the Finance role access at the time of Business getting live. If the access is not provided, the app downloads data will not be synced on the Punchh Dashboard.
Please create a ticket with support or contact us at firstname.lastname@example.org so that our team can further assist you.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)