Generally, this happens when auto-sync is not enabled on Olo's end for that brand, and due to which any subsequent changes that had been made on Punchhh are not auto-syncing to Olo. To get this issue resolved, either
- the Olo team needs to ensure that auto-sync is turned on as this should alleviate this from occurring in the future
- we can keep auto-sync off, but the Olo team needs to manually update the name / image
- auto-sync is sometimes turned off to prevent images and other details from being overwritten