If you notice an approved location in Punchh is showing no checkins from online orders. The issue may be a result of the location not being enabled in the Loyalty Scheme in Olo.
- A good way to check that the location is working on Olo is to view the Landing page (dashboard).
If online orders are not working, you will see:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)