If you notice an approved location in Punchh is showing no checkins from online orders, the issue may be a result of the location not being enabled for loyalty in OLO.
- A good way to check that the location is working on Olo is to view the landing page (dashboard).
If online orders are not working, you will see:
If online orders are working, you will see:
Solution: Contact Olo to have them verify that the location is set-up to accept online orders and that the Loyalty Scheme for that brand is enabled with Olo.