There are a few apps (mostly old apps) that are developed in Native where the code is different for both the OS (iOS and Android). In this case, Apps on iOS displays the app environment however apps on Android do not show the environment in the 'Need help' section of the app.
However, if we point the app (Android version) to any other environment (Sandbox) using Punchh admin app, then the environment will be displayed in the 'Need Help' section.